HELPING YOU CREATE SUPERIOR SERVICE

Links

Consumer tips:

• www.complaints.com
  Consumer complaints data base where you can read and post complaints.
  
  
•  www.lectlaw.com/tcos.html
  Great information on a variety of consumer issues
  .
• www.BBB.org
  The Better Business Bureau's website.
  
  
• www.ftc.gov/ftc/consumer.htm
  The Federal Trade Commission's site.
   
• www.mytravelrights.com
  Information for travelers.

These are fellow speakers that I know and trust to give you great programs:

• Eric Chester specializes in "Generation Why" and how they work.
• Jeannie Davis of "Now Hear This, Inc." specializes in customer service phone skills programs.
• Scott Friedman specializes in Humor, Motivation, Sales and Customer Service
• Tim Gard specializes in Motivation, Humor, Training and Customer Service.
• Barbara Glanz, CSP  Expert in: Motivation and Retention, Customer Service, Work/Life Balance, Change.
• Ruby Newell-Legner specializes in Customer Service, Relationships and Team Building
• Judy Sabah specializes in Change, Organizational Culture and Coaching.
• Margie Seyfer specializes in Customer Service, Motivation and Time/Self-Management.
• Diane Sieg specializes in Balance, Motivation and Stress Management.

Here are some sites to check if you're interested in learning more about developing standards:

• International Customer Service Association.
• The United States National Institute of  Standards and Technology.
• The Customer Satisfaction Measurement Association