HELPING YOU CREATE SUPERIOR SERVICE

Seminars

To make the people side of service fun, John uses the concept of the Customer Service Factory.  It’s a fun way for people to “Build a System of Service”.  Assemble the service training you need from the options below:

• Leadership in Customer Service
• The Importance of a Positively memorable Customer Experience
• Creating Values & Establishing  a Culture of Service
• Recognition & Rewards
• Orient Employees for Service
• Service Delivery is a Dance
• Service Training in Only Ten Minutes a Day
• Benchmarking Superior Service
• Evaluation of Service
• Establishing Service Standards
• Handling “Tough Customers”
• Fine Tune Your Existing Program
• Hiring & Firing for Service
• A Playful Examination of Service

The Customer Service Factory is a modular service-training program that allows you to choose from a menu of topics and select only the ones that are right for your group.

This training is focused on the participants leaving with a “product” they have built that creates or improves their customer service program.